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Patient EngagementAutomated RemindersSurvey AutomationHealth Campaigns

How Picaso Achieved a 30% Increase in Patient Feedback Surveys and Reduced No Show Rates

Learn how Picaso Hospital automated patient reminders, surveys, and health campaigns to boost engagement and reduce staff workload with Bot MD.

Outpatient Feedback

30% Increase in Outpatient Feedback Responses

Inpatient Survey

7% Boost in Inpatient Survey Responses

How Picaso Achieved a 30% Increase in Patient Feedback Surveys and Reduced No Show Rates

Challenge

Picaso, a leading hospital in Malaysia, relied on manual processes for patient reminders and surveys. Staff spent hours following up with patients, cancellations often left appointment slots unused, and existing tools lacked the ability to run targeted campaigns. This created heavy administrative workload, low patient engagement, and missed opportunities to strengthen patient relationships.

Solution

Bot MD implemented an automated system that:

  • Delivered reminders and patient surveys through chat apps to boost feedback and reduce no-shows
  • Automatically reassigned cancelled appointments to minimize wasted slots
  • Enabled targeted health campaigns to expand patient engagement and marketing without adding staff workload

Results

30%

Increase in outpatient feedback responses

7%

Boost in inpatient survey responses

“ Bot MD has transformed one of our biggest operational challenges into a powerful growth driver. By automating patient engagement, we've boosted survey response rates, reduced no-shows, and maximized the use of cancelled slots. These improvements have directly strengthened patient retention and enhanced revenue capture. Today, Bot MD is an indispensable part of how we deliver high-quality, patient-centered care at scale. ”
— Nurzulhairizat, Director of Operations

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Streamlining Wellness Center Scheduling and Engagement with Bot MD

Streamlining Wellness Center Scheduling and Engagement with Bot MD

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Ready to boost your hospital revenue?

Book a demo to learn how we can help you automate your patient engagement to increase revenue by 20-30%