The Patient Survey Agent
Collect PROMs, PREMs, CSAT, and quality surveys at clinical scale. The Patient Survey Agent runs structured surveys through chat at 3–10× the response rate of paper or email — with real-time dashboards for care teams.
Humans for care. AI for everything else.
Humans for care. AI for everything else.
What it does
How the Patient Survey Agent works.
Paper PROMs sit in drawers. Email PREMs die in spam filters. But hospitals still need patient-reported outcomes for quality reporting, accreditation, clinical improvement, and value-based care contracts. The Patient Survey Agent moves the survey to the channel patients actually open.
Structured surveys — validated instruments like PROMIS-10, HOOS, KOOS, PROMs specific to your specialty — are delivered via WhatsApp, Viber, Messenger, or SMS on the schedule that fits the protocol. Baseline, 6-week, 3-month, 6-month, 12-month. Or after every visit for PREM. Or after discharge for CSAT.
Responses feed real-time dashboards for clinicians and quality teams. Trend lines per surgeon, per specialty, per procedure. Threshold alerts when a patient's outcome scores drop. Automatic export to your Quality Management System or EMR.
Example workflow
A day in the life of this agent.
Outcomes
What hospitals get from this agent.
Where it runs
Deploy the Patient Survey Agent on every channel your patients use.
FAQ
Common questions about the Patient Survey Agent.
Which survey instruments are supported?
Any structured instrument, including but not limited to PROMIS-10, KOOS, HOOS, EQ-5D, WOMAC, SF-36, CSAT, NPS, and hospital-specific PREM instruments. New instruments are configured in the admin console; no development required.
How much higher are response rates via chat?
Typically 3-10× higher than paper or email. See /case-studies/kkh-orthopaedic-prom-uptake for a specific hospital that achieved 78% PROM patient uptake via WhatsApp.
Can survey timing follow a clinical protocol?
Yes. Any protocol timing — baseline, 6-week, 3-month, 6-month, 12-month, or event-triggered — is configurable per program. The agent tracks patient-specific enrollment dates and sends surveys accordingly.
Where do the results go?
Real-time to the care team dashboard, and exported to your Quality Management System, EMR, or external analytics platform via API. Standard instruments export in their canonical format; custom instruments export in structured JSON.
Are survey responses secure?
Yes. All responses are stored encrypted at rest (AES-256) and in transit (TLS 1.3), with per-tenant data residency and role-based access. Full security posture at /security.
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See how Bot MD can automate one of your patient workflows in 30 minutes.
Bring us a workflow — patient inquiries, appointment booking, pre-admission, patient education, surveys, remote monitoring, or campaign conversion. We’ll show how an AI Agent can handle it across chat, integrate with your systems, and escalate safely to your team.