Bot MD
WhatsApp

Healthcare AI Agents for WhatsApp

Automate patient inquiries, appointment booking, reminders, education, surveys, and follow-up care through WhatsApp — integrated with your EMR, HIS, CRM, and scheduling systems.

Humans for care. AI for everything else.

Book a WhatsApp workflow demoView case studies
Illustration showing WhatsApp, Google Drive, and medication intake feeding into a Bot MD AI Agent doctor mascot.

Why WhatsApp

Why WhatsApp matters for hospitals and clinics

Across Asia-Pacific, WhatsApp is already the default chat app for patients and their families. Hospitals that meet patients on WhatsApp see response rates 3-10x higher than email, SMS, or paper — and a meaningful drop in call-center volume because routine inquiries are handled in the channel patients already use every day.

Universal patient adoption across Singapore, Malaysia, Indonesia, the Philippines, and beyond
Higher response rates than email, SMS, or paper across reminders, education, and surveys
WhatsApp Business API supports templates, media, interactive buttons, and audit trails
Native fit for end-to-end workflows: inquiry → booking → reminder → follow-up

Workflows

What Bot MD can automate on WhatsApp.

Patient FAQs

Deflect repetitive questions about services, doctors, pricing, insurance, and preparation instructions.

Appointment booking

Patients book directly against live EMR or scheduling system availability.

Appointment reminders

Multi-touch reminders with confirm / reschedule / cancel buttons.

Pre-admission forms

Structured intake, ID, consent, fasting instructions — straight into the EMR.

Patient education

Branched education flows for pre-op, post-op, chronic care, and medication adherence.

Remote monitoring

Scheduled symptom and vital check-ins with clinical escalations.

PROM / PREM / CSAT

Surveys at clinical scale with response rates 3-10x higher than paper or email.

Marketing re-engagement

Targeted campaigns for screenings, vaccinations, wellness, and follow-up care.

Example workflow

From first message to confirmed appointment on WhatsApp.

  1. 1Patient receives or starts a WhatsApp conversation
  2. 2Bot MD answers common questions instantly in the patient's language
  3. 3Recommendation Agent suggests the right service or specialist
  4. 4Scheduling Agent books the appointment against live EMR availability
  5. 5Patient receives confirmations, reminders, and preparation instructions
  6. 6Care team receives escalations for clinical or sensitive cases
  7. 7Dashboard tracks conversion, drop-offs, and outcomes end-to-end

AI Agents

The AI Agents that run on WhatsApp.

FAQ Agent

Deflect repetitive patient inquiries before they reach your call center.

Scheduling Agent

Let patients book, reschedule, and confirm appointments without calling.

Recommendation Agent

Guide every patient to the right doctor, service, or care pathway.

Pre-Admission Agent

Replace paper intake with structured digital pre-admission.

Remote Monitoring Agent

Monitor patients between visits and escalate when care teams need to act.

Marketing Conversion Agent

Recover lost revenue from patients who drop off.

Patient Education Agent

Send the right education to the right patient at the right moment.

Patient Survey Agent

Collect PROMs, PREMs, CSAT, and quality surveys at clinical scale.

Integrations

Connect WhatsApp to the systems your hospital already uses.

Native partner integrations for Plato, Hummingbird, BizBox, and Origin — plus a REST API for custom EMR, HIS, scheduling, and CRM systems.

EMRHISCRMScheduling systemsHospital CMSKnowledge basePayment gatewaysQuality Management SystemCare team inboxAnalytics dashboards
See all integrations

Bot MD vs generic chatbot

Built for healthcare workflows on WhatsApp, not generic chat.

Generic WhatsApp chatbot

  • Answers simple FAQs
  • Generic NLP
  • WhatsApp only
  • Limited escalation
  • No hospital integrations
  • Basic reporting

Bot MD healthcare AI Agent

  • Automates end-to-end patient workflows
  • Healthcare-specific patient intent handling
  • Same workflows across WhatsApp, Messenger, Viber, LINE, SMS, Web
  • Human handover, escalation rules, audit trails
  • EMR, HIS, CRM, CMS, scheduling, QMS integrations
  • Tracks inquiries, bookings, drop-offs, surveys, conversion

Customer case studies

Hospitals shipping real outcomes on WhatsApp.

Revenue Conversion

$300K+

incremental revenue generated

Private Hospital Group

A private hospital group used Bot MD to send proactive WhatsApp booking nudges and reminders, generating $300K+ in incremental revenue.

PROM / PREM Surveys

78%

PROM patient uptake

KKH Orthopaedic

KKH Orthopaedic used Bot MD to automate post-surgery PROM collection through WhatsApp, reaching 63% upper limb compliance and 78% lower limb compliance.

Revenue Conversion

83%

vaccination appointment conversion

Pediatric Clinic

A pediatric clinic used Bot MD to automate vaccination scheduling, reminders, and record collection through WhatsApp, achieving 83% appointment conversion.

Patient Engagement

83%

patient compliance rate

ALTY Orthopaedic Hospital

ALTY Orthopaedic Hospital used Bot MD to automate pre- and post-operative education, reminders, and monitoring forms through WhatsApp, achieving 83% patient compliance.

Safety & governance

Built for healthcare workflows, not uncontrolled chatbot experiments.

Bot MD helps hospitals deploy AI on WhatsApp safely — with approved content, escalation rules, human handover, audit trails, role-based access, and integration controls.

  • Escalate complex or sensitive inquiries to human teams
  • Maintain an auditable trail of every patient conversation
  • Use approved content from your hospital knowledge base
  • Control which workflows are automated
  • Integrate with care team dashboards and inboxes
  • Support multilingual patient conversations
Read the full Security & Compliance posture

FAQ

Common questions about WhatsApp for healthcare.

See it in action

Turn WhatsApp into a patient engagement channel.

Bring us a workflow — inquiries, booking, reminders, education, surveys, monitoring, or campaign conversion. We'll show how Bot MD can automate it safely on WhatsApp, integrate with your hospital systems, and escalate to your team when needed.

Book a WhatsApp workflow demoSee AI Agents

Humans for care. AI for everything else.

More channels

See AI Agents on other patient channels.

Facebook Messenger

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Viber

Healthcare AI Agents for Viber

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Hospital Website

AI chatbot for hospital websites

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