Bot MD
Viber

Healthcare AI Agents for Viber

Automate patient reminders, appointment follow-ups, surveys, campaigns, and care instructions through Viber — integrated with your hospital systems and patient workflows.

Humans for care. AI for everything else.

Book a Viber workflow demoView case studies
Illustration of a patient portal interface with a doctor mascot sidebar and a highlighted heart/care card.

Why Viber

Why Viber matters for hospitals and clinics

Viber is the dominant chat app in the Philippines and remains important across parts of Eastern Europe. For hospitals serving Filipino patient populations, Viber sees response rates that WhatsApp, SMS, or email cannot match — making it the right channel for reminders, education, and quality surveys.

Default patient chat app in the Philippines and Viber-strong markets
Native Tagalog support plus English and regional languages
Viber Business supports notifications, two-way chat, rich media, and buttons
Strong fit for reminders, education, and PROM/PREM survey collection

Workflows

What Bot MD can automate on Viber.

Appointment reminders

Multi-touch reminders with confirm / reschedule / cancel buttons.

Wellness scheduling

Book wellness center appointments, screenings, and program slots end-to-end.

Patient campaigns

Run compliant outbound campaigns for screenings, vaccinations, and follow-up care.

Follow-up care

Post-visit and post-discharge check-ins with clinical escalations.

Patient education

Branched education flows in Tagalog and English for chronic care, pre-op, post-op.

Survey collection

PROM, PREM, and CSAT surveys at clinical scale with high response rates.

Re-engagement workflows

Bring back patients who dropped off before booking or attending.

Post-discharge check-ins

Scheduled symptom and recovery check-ins with auto-escalation to the care team.

Example workflow

From first message to confirmed appointment on Viber.

  1. 1Patient scans a QR code or taps a click-to-Viber link
  2. 2FAQ Agent answers initial questions in Tagalog or English
  3. 3Recommendation Agent matches the patient to the right service or package
  4. 4Scheduling Agent books against live EMR availability
  5. 5Patient receives confirmation and multi-touch reminders
  6. 6Patient Education or Remote Monitoring Agent runs the follow-up flow
  7. 7Care team gets alerts when responses cross a clinical threshold

AI Agents

The AI Agents that run on Viber.

Scheduling Agent

Let patients book, reschedule, and confirm appointments without calling.

Marketing Conversion Agent

Recover lost revenue from patients who drop off.

FAQ Agent

Deflect repetitive patient inquiries before they reach your call center.

Patient Education Agent

Send the right education to the right patient at the right moment.

Patient Survey Agent

Collect PROMs, PREMs, CSAT, and quality surveys at clinical scale.

Remote Monitoring Agent

Monitor patients between visits and escalate when care teams need to act.

Integrations

Connect Viber to the systems your hospital already uses.

Native partner integrations for Plato, Hummingbird, BizBox, and Origin — plus a REST API for custom EMR, HIS, scheduling, and CRM systems.

EMRHISScheduling systemsCRMQuality Management SystemPayment gatewaysCare team dashboards
See all integrations

Bot MD vs generic chatbot

Built for healthcare workflows on Viber, not generic chat.

Generic Viber broadcast tool

  • Sends broadcast notifications only
  • No EMR or scheduling integration
  • Generic content library
  • No clinical escalation
  • Limited reporting

Bot MD healthcare AI Agent

  • Two-way conversations with healthcare-specific workflows
  • Live availability, real bookings, EMR write-back
  • Tagalog + English education flows for chronic care, pre/post-op
  • Auto-escalation on red flags, AI confidence, and topic
  • PROM uptake, no-show rates, conversion, campaign attribution

Customer case studies

Hospitals shipping real outcomes on Viber.

Revenue Conversion

10%

inquiry-to-booking conversion

Home Healthlink

Home Healthlink used Bot MD to automate Viber enquiries and patient education, achieving 10% inquiry-to-booking conversion for home care services.

Appointment Booking

End-to-end

wellness scheduling automated

Private Hospital — Wellness Center

A private hospital used Bot MD to automate wellness appointment prompts, booking confirmations, EMR sync, and scheduling analytics through Viber.

Patient Engagement

+30%

outpatient feedback responses

Hospital Picaso

Hospital Picaso used Bot MD to automate patient reminders, feedback surveys, cancellation management, and targeted campaigns, increasing outpatient survey responses by 30%.

Safety & governance

Built for healthcare workflows, not uncontrolled chatbot experiments.

Bot MD helps hospitals deploy AI on Viber safely — with approved content, escalation rules, human handover, audit trails, role-based access, and integration controls.

  • Escalate complex or sensitive inquiries to human teams
  • Maintain an auditable trail of every patient conversation
  • Use approved content from your hospital knowledge base
  • Multilingual support including Tagalog, English, and regional languages
  • Integrate with care team dashboards and inboxes
  • ISO 27001 / 27017 / 27018 / SOC 2 certified platform
Read the full Security & Compliance posture

FAQ

Common questions about Viber for healthcare.

See it in action

Automate patient engagement through Viber.

Bring us a workflow — reminders, campaigns, education, monitoring, or survey collection. We'll show how Bot MD can automate it on Viber in Tagalog and English, integrated with your hospital systems.

Book a Viber workflow demoSee AI Agents

Humans for care. AI for everything else.

More channels

See AI Agents on other patient channels.

WhatsApp

Healthcare AI Agents for WhatsApp

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Facebook Messenger

Healthcare AI Agents for Facebook Messenger

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SMS

Healthcare AI Agents for SMS

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