Bot MD
SMS

Healthcare AI Agents for SMS

Use SMS as a reliable fallback channel for appointment reminders, confirmations, OTPs, survey nudges, and patient follow-up workflows — with the same AI Agents that run on WhatsApp, Viber, Messenger, and Web.

Humans for care. AI for everything else.

Book an SMS workflow demoView case studies
Illustration of a Bot MD doctor mascot surrounded by chat-app icons — SMS sits alongside WhatsApp, LINE, Telegram, Viber, and Messenger as part of the same multi-channel reach.

Why SMS

Why SMS matters as a reliable healthcare channel

SMS is the universal fallback. It reaches every patient on every phone, doesn't require a chat app, and remains the most reliable channel for elderly populations, low-data environments, and time-critical messages like OTPs and same-day appointment reminders.

Reaches every patient with a mobile phone — no chat app required
Reliable for elderly populations, low-data environments, and rural reach
Time-critical fit for OTPs, same-day reminders, and survey nudges
Natural fallback when WhatsApp / Viber / Messenger delivery fails

Workflows

What Bot MD can automate on SMS.

Appointment reminders

Multi-touch reminders timed to reduce no-shows.

Appointment confirmations

Lightweight confirmation flows that update the EMR.

OTP and verification

Secure one-time passwords for patient portal sign-in and identity verification.

No-show prevention

Day-of reminders and recovery nudges that bring patients back.

Survey nudges

Short SMS prompts that drive patients into PROM / PREM / CSAT surveys.

Follow-up reminders

Post-visit and post-discharge nudges for follow-up appointments and care plans.

Fallback delivery

Automatic SMS fallback when chat-app messages fail to deliver.

Low-data / elderly reach

Reach patient populations who don't use WhatsApp, Viber, Messenger, or LINE.

Example workflow

From first message to confirmed appointment on SMS.

  1. 1Patient is booked into the hospital's EMR or scheduling system
  2. 2Bot MD sends a confirmation SMS immediately
  3. 3Multi-touch reminders go out 7 days, 24 hours, and 2 hours before the appointment
  4. 4Patient can confirm, reschedule, or cancel via reply
  5. 5Responses sync back to the EMR automatically
  6. 6Day-of nudges and post-visit survey prompts go out as scheduled
  7. 7Missed-appointment recovery flows re-engage patients who drop off

AI Agents

The AI Agents that run on SMS.

Scheduling Agent

Let patients book, reschedule, and confirm appointments without calling.

Marketing Conversion Agent

Recover lost revenue from patients who drop off.

Patient Survey Agent

Collect PROMs, PREMs, CSAT, and quality surveys at clinical scale.

Remote Monitoring Agent

Monitor patients between visits and escalate when care teams need to act.

Patient Education Agent

Send the right education to the right patient at the right moment.

Integrations

Connect SMS to the systems your hospital already uses.

Native partner integrations for Plato, Hummingbird, BizBox, and Origin — plus a REST API for custom EMR, HIS, scheduling, and CRM systems.

EMRHISScheduling systemsRegional SMS gatewaysTwilio / VonageCRMQuality Management System
See all integrations

Bot MD vs generic chatbot

Built for healthcare workflows on SMS, not generic chat.

Basic SMS blast tool

  • One-way blasts only
  • No EMR integration
  • Generic templates
  • Single channel
  • No fallback logic
  • Limited reporting

Bot MD healthcare AI Agent

  • Two-way SMS with confirm / reschedule / cancel actions
  • Bookings and confirmations sync back to your EMR
  • Healthcare-aware multi-touch reminder flows
  • Same workflows across WhatsApp, Viber, Messenger, LINE, Web
  • Automatic SMS fallback when chat-app delivery fails
  • Tracks delivery, response, no-show, and conversion outcomes

Customer case studies

Hospitals shipping real outcomes on SMS.

Revenue Conversion

$300K+

incremental revenue generated

Private Hospital Group

A private hospital group used Bot MD to send proactive WhatsApp booking nudges and reminders, generating $300K+ in incremental revenue.

Revenue Conversion

83%

vaccination appointment conversion

Pediatric Clinic

A pediatric clinic used Bot MD to automate vaccination scheduling, reminders, and record collection through WhatsApp, achieving 83% appointment conversion.

Patient Engagement

+30%

outpatient feedback responses

Hospital Picaso

Hospital Picaso used Bot MD to automate patient reminders, feedback surveys, cancellation management, and targeted campaigns, increasing outpatient survey responses by 30%.

PROM / PREM Surveys

78%

PROM patient uptake

KKH Orthopaedic

KKH Orthopaedic used Bot MD to automate post-surgery PROM collection through WhatsApp, reaching 63% upper limb compliance and 78% lower limb compliance.

Safety & governance

Built for healthcare workflows, not uncontrolled SMS blasts.

Bot MD helps hospitals deploy SMS safely — with approved templates, opt-in management, escalation rules, audit trails, role-based access, and integration controls.

  • Approved template messaging with consent and opt-out management
  • Maintain an auditable trail of every patient message
  • Integrate with EMR, scheduling, and survey systems
  • Support multilingual patient populations
  • Cross-channel fallback (SMS picks up when WhatsApp delivery fails)
  • ISO 27001 / 27017 / 27018 / SOC 2 certified platform
Read the full Security & Compliance posture

FAQ

Common questions about SMS for healthcare.

See it in action

Use SMS as a reliable patient reminder channel.

Bring us a workflow — reminders, confirmations, OTPs, survey nudges, or missed-appointment recovery. We'll show how Bot MD can automate it on SMS, integrated with your scheduling system, and as part of your wider chat-app strategy.

Book an SMS workflow demoSee AI Agents

Humans for care. AI for everything else.

More channels

See AI Agents on other patient channels.

WhatsApp

Healthcare AI Agents for WhatsApp

Explore

Viber

Healthcare AI Agents for Viber

Explore

Hospital Website

AI chatbot for hospital websites

Explore